Refund Policy

1 Credit Purchases

AccountShop credits are used to buy listings on the Platform. Credits are non-refundable once purchased and have no cash value outside the Platform. Cryptocurrency payments are irreversible once confirmed on-chain. Only purchase the amount of credits you intend to use.

2 Orders & Escrow Protection

When you buy a listing, your credits are held in escrow and are only released to the seller after delivery is confirmed. During the delivery/review window you may:

• Accept the order once you've confirmed the goods are as described — this releases escrow to the seller.
• Open a dispute if there's a problem — escrow is held until the dispute is resolved.

If you take no action within the stated window, funds may auto-release to the seller, so always review promptly.

3 When You're Covered

You are eligible for a refund of an order (back to your credit balance) when, through the dispute process, it is determined that:

• The item was never delivered within the delivery window.
• The item materially differs from the listing description.
• Access details provided were invalid, or the goods were recovered/reclaimed by the seller.
• The transaction was fraudulent.

Refunds may be issued as a full or partial amount depending on the evidence and outcome of the dispute.

4 What Isn't Refundable

• Orders you accepted/confirmed as satisfactory.
• Buyer's remorse or change of mind after a valid delivery.
• Issues caused by the buyer (e.g., changing the account after delivery, sharing credentials, or violating the game publisher's terms).
• Disputes opened after the delivery window has closed and funds have auto-released.
• Unused credit top-ups (subject to applicable law).

5 How to Request a Refund

• Open the order and use Open Dispute within the delivery/review window.
• Provide a clear description and any evidence (screenshots, chat references). Keep all communication on-platform — off-platform chats cannot be reviewed.
• Our moderation team reviews the evidence and issues a decision. See the Dispute Policy for the full process.

6 Processing & Timing

Approved refunds are returned to your AccountShop credit balance, typically immediately upon dispute resolution. Refunded credits can be used for future purchases on the Platform. We do not refund credits to the original cryptocurrency payment method, as on-chain payments are irreversible.

7 Chargebacks

Our dispute system is designed to give buyers full protection without the need for chargebacks. Initiating a chargeback or payment reversal instead of using the dispute process may result in account suspension. If you have a problem, contact us first — we'll make it right through the proper channels.

8 Contact